Privacy Policy

1. What Prehem Is

Prehem is a premium workflow mobile app for fashion designers, tailors, and atelier businesses. It helps users manage customers, jobs, garment measurements, fabric and reference details, sales, debts or balances, reminders, subscriptions, and daily business activity.

2. Information We Collect

Account information

When you create or use a Prehem account, we may collect your name, email address, phone number if provided, user ID, account identifier, authentication details, and workspace information needed to operate your account.

Business data you create

Prehem stores the records you add to the app, which may include customer records, job records, garment measurements, sales records, debt and balance records, reminders, notes, uploaded attachments, and fabric or reference images if you use those features.

App activity and diagnostics

We may collect app activity, feature usage, crash reports, diagnostic information, device type, operating system, app version, and technical logs to support security, reliability, troubleshooting, analytics, and product improvement.

Device or advertising identifiers

If ads are enabled, Prehem or its advertising partners may use device identifiers, advertising IDs, and consent signals where permitted by your device settings, regional law, and your choices.

Billing and subscription information

Premium subscriptions are handled through Google Play Billing. Google may process payment details, subscription status, renewals, cancellations, refunds, tax information, and related billing information under Google Play terms. Prehem may receive subscription status, purchase tokens, transaction identifiers, product identifiers, and entitlement verification information needed to unlock Premium access.

3. Advertising and Consent

Prehem may use Google AdMob to show ads to free users or to support rewarded ads when available. Where required, Prehem may use Google's User Messaging Platform or similar consent tools to collect and respect advertising and privacy choices. AdMob and related services may process advertising identifiers, device information, app activity, approximate location, consent status, and ad interaction data according to their own policies and your settings.

4. How We Use Information

• To provide app functionality, including saving and syncing customer, job, measurement, sales, debt, reminder, and reference records.
• To manage accounts, authentication, subscriptions, Premium access, usage limits, and app preferences.
• To respond to customer support, account deletion, data access, privacy, billing, or troubleshooting requests.
• To protect the app, users, and services from misuse, security threats, fraud, abuse, and unauthorized access.
• To analyze app performance, diagnose issues, improve features, and understand how Prehem is used.
• To show ads, measure ads, support rewarded ads, and respect consent choices where applicable.
• To comply with legal obligations, enforce terms, and preserve rights where necessary.

5. How We Share Information

We do not sell your business records. We may share information only when needed to operate Prehem, comply with law, protect the service, or support the features you use.

• Service providers: We may use providers such as Supabase for backend, database, authentication, storage, and related infrastructure services.
• Google services: Google Play Billing may process subscription purchases, and Google AdMob may process advertising and consent-related data where ads are enabled.
• Hosting and communication providers: Website hosting, email, support, diagnostics, analytics, and operational providers may process information needed to deliver their services.
• Legal and safety reasons: We may disclose information if required by law, legal process, government request, or to protect rights, users, security, and service integrity.

6. Data Retention

We keep account information and user-created business records for as long as your account is active or as needed to provide Prehem. We may retain certain information longer where required for legal, security, audit, fraud prevention, billing, dispute resolution, backup, or compliance purposes. Backup copies may take additional time to expire from our systems.

7. Account Deletion and Data Requests

You can request deletion of your Prehem account and associated data by emailing hello@prehem.com from the email address linked to your account. Use the subject line Delete my Prehem account and include your account email, phone number if used, and business or workspace name if available.

For full instructions, visit https://prehem.com/account-deletion. You may also contact us about data access, correction, deletion, or privacy questions at hello@prehem.com.

8. Security

We use reasonable technical and organizational measures designed to protect Prehem accounts and business records. No method of transmission, storage, or authentication is perfectly secure, so users should protect their login details, keep devices secure, and contact us quickly if they suspect unauthorized access.

9. Children's Privacy

Prehem is intended for business users and is not targeted at children. We do not knowingly collect personal information from children. If you believe a child has provided information to Prehem, contact us at hello@prehem.com.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date on this page. Continued use of Prehem after changes means the updated policy applies to your use of the service.

11. Contact

Questions, privacy requests, and account deletion requests can be sent to: